Generating a HAR file for troubleshooting

Nodecraft Support may occasionally need additional information about issues you're having viewing the Nodecraft website, essentially the network requests generated in your browser. A team member may ask you to record a HAR file, or a log of network requests, while that issue occurs.

What is a HAR file?

HAR is the short form for HTTP Archive format, which tracks all the logging of a web browser's interaction with a site. HAR files can be used to troubleshoot issues, specifically for problems such as performance and page rendering.

Creating a HAR file

Each browser vendor has different methods of generating a HAR file. Skip to the section most relevant to you!

Chrome

These instructions are the same for a MAC or a Windows computer.

1. Open Chrome and go to the page where the issue is occurring.

2. Look for the vertical ellipsis button and select More Tools → Developer Tools.

3. From the panel that appears, select the Network tab.

4. Look for a round record button in the upper left corner of the tab, and make sure it is red. If it is gray, click the button once to start recording.

5. Check the box, Preserve log.

6. Click the Clear button to clear any existing logs from the network tab.

7. Reproduce the issue while the network requests are recorded. It's usually best to refresh the page first.

8. Click the download button, Export HAR, to download, and save the file to your computer.
   

9. Attach the HAR file to the Support chat for further investigation.

Firefox

These instructions are the same for a MAC or a Windows computer.

1. Open Firefox and go to the page where the issue is occurring.

2. Open the Network Monitor: keys F12 or ctrl+ SHIFT + e (MAC: Cmd + Opt + E).

3. Reproduce the issue while the network requests are recorded. It's usually best to refresh the page first.

4. Right-click anywhere under the File column and click Save All As HAR.

5. Save the HAR file to your computer.
   

6. Attach the HAR file to the Support chat for further investigation.

Edge

1. Open Edge, look for the horizontal ellipsis button and select More Tools → Developer Tools.

2. From the panel that appears, select the Network tab.

3. Check the box, Preserve log.

4. Click the Clear button to clear any existing logs from the network tab.

5. Reproduce the issue while the network requests are recorded. It's usually best to refresh the page first.

6. Export the information as a HAR file and save it to your computer.
   

7. Attach the HAR file to the Support chat for further investigation.

Safari

1. Open Safari and go to the Develop menu. If you don't see the Develop menu, in the menu bar, choose Safari → Settings, click Advanced, then select Show Develop menu in menu bar.

2. Select Show Web Inspector.

3. Click the Network tab.

4. Check the box, Preserve log.

5. Click the Clear button to clear any existing logs from the network tab.

6. Reproduce the issue while the network requests are recorded. It's usually best to refresh the page first.

7. Click the Export icon and save the HAR file to your computer.
   

8. Attach the HAR file to the Support chat for further investigation.