You're able to automatically upgrade or downgrade your plan at any time! There are a few small gotchas that you'll need to be aware of that our automated system takes care of: Upgrades and Downgrades are prorated When you change plan for your server it also affects the cost of your server. Proration resolves the difference be either issuing you a credit...
We understand that cancellation can often be a confusing and complicated process. We have worked to make this process automated, simple, and easy. Simply follow the instructions listed below to cancel your service: Login to your account on our website and visit the Billing overview section. Click Manage on the service you wish to cancel. From the tabbed options, choose Cancel. Complete the cancellation...
We currently accept two different methods of payment for our customers. Credit/Debit Cards We use a PCI certified payment gateway which stores our customer card information off-site; Stripe. Nodecraft never has access to your card details directly. If for any reason our servers are ever compromised, your card details will remain safe. All major credit/debit card types are accepted, including Visa, Mastercard, American Express,...
Our latest refund policy and money back guarantee can always be found at: https://nodecraft.com/legal/money-back-guarantee
Service suspension should only occur in these situations: Your invoice is not paid on time There was an issue with your payment method, such as a chargeback ###What happens to my server? We will automatically backup and archive your server into an instance. The files are kept for a minimum of 14 days after the termination date. Your IP address and hostname...
We've taken a lot of care in building the best automated billing system we can. All billing dates are based on the first day of service you purchase with us. Dates example Invoices are created 7 days prior to your service renewal date Auto-debit attempts start 1 day prior to the service renewal date Service is terminated 3 days after the service renewal...
On some occasions, our staff may request a transaction ID to verify your payment process. PayPal: Login to your PayPal account Select "History" from the top navigation bar. Click "Find a transaction" next to your balance. Use the search feature to search for "payments@getnodecraft.net" in the email field. Select “Details” next to the transactions you require an ID for. The “Unique Transaction ID”...
