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Support / Billing / What happens if my server is suspended?

What happens if my server is suspended?

Service suspension should only occur in these situations:

  • Your invoice is not paid on time

  • There was an issue with your payment method, such as a chargeback

What happens to my server?

We will automatically backup and archive your server into an instance. The files are kept for a minimum of 14 days after the termination date. Your IP address and hostname will not be reserved, meaning they could be issued to another customer.

How do I restore my server?

Simply purchase a new service/bot and re-deploy your server's instance.

Need help paying your bill on time?

Sometimes gaming needs to take a backseat to the real world and paying your server bill just isn't in the budget. We understand, and it's not a big deal. If you need more time to pay an invoice or need to move the renewal date to better match when you get paid: just ask us! We'd be happy to help!

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