What happens if my server is suspended?
Service suspension should only occur in these situations:
Your subscription payment was not paid on time
There was an chargeback or dispute with a previously payment
What happens to my server?
We will automatically backup and archive your server into an instance. The files are kept for a minimum of 14 days after the termination date. Your IP address and hostname will not be reserved, meaning they could be issued to another customer.
How do I restore my server?
Simply purchase a new service/bot and re-deploy your server's instance.
Need help paying your bill on time?
Sometimes gaming needs to take a backseat to the real world and paying your server bill just isn't in the budget. We understand, and it's not a big deal. If you need more time to pay an invoice or need to move the renewal date to better match when you get paid: just ask us! We'd be happy to help!