Upgrading and downgrading a service
You're able to automatically upgrade or downgrade your plan at any time! There are a few small gotchas that you'll need to be aware of that our automated system takes care of:
Upgrades and Downgrades are prorated
When you change plan for your server it also affects the cost of your server. Proration resolves the difference be either issuing you a credit or creating a charge. This means that you won't have to pay full price of the new plan or can receive a refund if it costs less to switch plans. It's fair to everyone!
Upgrades can take 5 to 10 minutes to process
It can take our billing system 5 to 10 minutes to fully process the payment and issue the plan change. Once it's been processed, you'll just need to restart your server and the changes will have taken effect.
How to change your plan
- First, make sure you're logged in
- Head over to the billing section
- Click the Manage button for your service
- Click on the "Plan/Addons" Tab
- Follow the instructions on the page
- Once you have submitted the upgrade request, head to the invoices section and pay the invoice for the upgrade