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Support / Billing / Upgrading and downgrading a service

Upgrading and downgrading a service

You're able to automatically upgrade or downgrade your plan at any time! There are a few small gotchas that you'll need to be aware of that our automated system takes care of:

Upgrades and Downgrades Are Prorated

When you change plans for your server it also affects the cost of your server. Proration resolves the difference by either issuing you a credit or creating a charge. This means that you won't have to pay full price of the new plan or you can receive a refund if it costs less to switch plans. It's fair to everyone!

Upgrades Can Take 5 to 10 Minutes to Process

It can take our billing system 5 to 10 minutes to fully process the payment and issue the plan change. Once it's been processed, you'll just need to Restart your server and the changes will have taken effect.

How to Change Your Plan

Location of your Billing in your Dashboard on Nodecraft

  • Click the "Manage" button for your service

Managing your plan for billing in Nodecraft

  • Click on the "Plan" Tab

Changing your plan in Nodecraft

  • Make your selection on whether to upgrade or downgrade your plan

Upgrading or Downgrading your Plan in Nodecraft

  • Review your change and click "Upgrade Plan"

Upgrading to a Megs plan from a Keelo plan in Nodecraft

  • Select your payment method and confirm payment. This can also be accessed form your Invoices tab in the left hand side as well. invoices section

Selecting payment method for your upgrade

How to Change Your Addons

You can also add additional RAM, SSD storage, and Backup storage with your plan as well. The process is very similar to upgrading your Plan.

Only the Omega plan is able to add additional RAM addons. If you need more RAM on our smaller plans, you will need to upgrade to a higher tiered plan.

  • Make sure you're logged in, go to your Billing page, and select "Manage" on the Plan you want to change. Same as the process above for changing your Plan.

  • Click on the "Addons" Tab

Changing your Addons in Nodecraft

  • Using the sliders, change how much you'd like to add to your plan of each category. As a reminder, RAM addons can only be added to our Omega plan. Review the price changes and click on "Change Addons."

SSD and Backup Storage on All Plans

Changing SSD and Backup Storage addons in Nodecraft

RAM on an Omega

Adding RAM addons to an Omega plan in Nodecraft

  • Select your payment method and confirm payment.

Selecting payment method for your upgrade

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