Upgrading and downgrading a service
You're able to automatically upgrade or downgrade your plan at any time! There are a few small gotchas that you'll need to be aware of that our automated system takes care of:
Upgrades and Downgrades Are Prorated
When you change plans for your server it also affects the cost of your server. Proration resolves the difference by either issuing you a credit or creating a charge. This means that you won't have to pay full price of the new plan or you can receive a refund if it costs less to switch plans. It's fair to everyone!
Upgrades Can Take 5 to 10 Minutes to Process
It can take our billing system 5 to 10 minutes to fully process the payment and issue the plan change. Once it's been processed, you'll just need to Restart your server and the changes will have taken effect.
How to Change Your Plan
First, make sure you're logged in
Head over to the billing section
Click the "Manage" button for your service
Click on the "Plan" Tab
Make your selection on whether to upgrade or downgrade your plan
Review your change and click "Upgrade Plan"
Select your payment method and confirm payment. This can also be accessed form your Invoices tab in the left hand side as well. invoices section
How to Change Your Addons
You can also add additional RAM, SSD storage, and Backup storage with your plan as well. The process is very similar to upgrading your Plan.
Only the Omega plan is able to add additional RAM addons. If you need more RAM on our smaller plans, you will need to upgrade to a higher tiered plan.
Make sure you're logged in, go to your Billing page, and select "Manage" on the Plan you want to change. Same as the process above for changing your Plan.
Click on the "Addons" Tab
Using the sliders, change how much you'd like to add to your plan of each category. As a reminder, RAM addons can only be added to our Omega plan. Review the price changes and click on "Change Addons."
SSD and Backup Storage on All Plans
RAM on an Omega
Select your payment method and confirm payment.