Killing Floor 2 Server Hosting

F.A.Q.

• What is the difference between Nodecraft Lite and Pro subscriptions?

  In short, Nodecraft Lite is the same high quality product as Nodecraft Pro, but with slightly different features to allow us to offer a budget friendly option. You can read more about the feature differences in the comparison chart on this page or visit our knowledge base article below.
  What is the difference between Nodecraft Lite and Nodecraft Pro

• Does Nodecraft offer free trials?

  Nodecraft offers two options to trial our platform on all of our available plans except the Build Your Own.

  • Option 1: No credit card required; test our platform for free for 24 hours.

  • Option 2: Upgrade to a 7-day free trial by entering payment details.

  What's included in the trial plan?

  • You can trial Nodecraft Pro server hosting and customization for any of our games.

  If you have any questions regarding the free trial or our services, please contact our support team.

• Do I need to enter my credit card info to sign up?

  No! Our free 24-hour trial is available with no credit card required.

• What payment methods do you accept?

  Nodecraft is working on expanding the payment methods that are supported. Today we support the following payment methods:

  • All Major Debit/Credit Cards

  • Apple Pay

  • Google Pay

  • PayPal

  Securing Payments

  Nodecraft protects your payment information by using a PCI certified payment gateway. In doing so Nodecraft never has direct access to any of your sensitive payment details. All communication between customers, Nodecraft, and the payment gateway are secured using TLS (SSL) encryption and modern tokenization.

• Can I upgrade or downgrade my plan?

  You can automatically upgrade or downgrade your Nodecraft Pro Server plan at any time via the billing dashboard, which you will have access to as soon as you log in.
  
  While in Open Beta, if you want to change between Nodecraft Pro and Nodecraft Lite, you will have to cancel your current subscription and create a subscription with the other product.
  
  You can learn more about the process in this article.

• When will I be billed?

  Understanding the billing for your game server subscription is important to every server owner. Nodecraft offers a transparent and simple subscription service that ensures you always know when payments are coming and offers full control so there are no surprises.

  Every game server subscription is billed with:

  • Full subscription management, cancel anytime

  • Payment Reminder 7 days before autopay

  • A grace period of 3 days, after which unpaid subscriptions are automatically terminated.

  Read more about when you will be billed in our knowledgebase.

• What is your refund policy?

  Nodecraft offers a generous and extensive refund and money back guarantee. Learn more in our full refund policy and money back guarantee.

• Do my servers run 24/7?

  Nodecraft offers two products: Nodecraft Pro and Nodecraft Lite. Nodecraft Pro servers are able to be online 24/7 where Nodecraft Lite servers hibernate automatically when unused.

• Do servers include DDoS Protection?

  Our data centers have both external and internal packet scrubbing to protect against large-scale attacks against each server.

• Do you provide dedicated IPs?

  Nodecraft offers two products: Nodecraft Pro and Nodecraft Lite. Nodecraft Pro servers are issued a dedicated IP address that will only be used by one customer at a time and will only change if the server is archived, the service is ended, or in the rare case that a server requires changing nodes.
  
  We also provide a DNS Hostname for all server subscriptions in Nodecraft Pro and Nodecraft Lite, which can be used interchangeably in most games.

  All servers are provisioned with an IP, separate from any other game server and are never actively shared between customers.

• What is an instance?

  Nodecraft allows users to save and swap between games and modpacks by utilizing the server instances available to each plan. These instances can be thought of like save slots that are able to hold a game server's files in a saved state for you to pop back into your server to play later.

  Learn more about Instances and how to use them.

• How many player slots does my server have?

  Nodecraft does not limit player slots on your server, so you can have as many player slots as the game allows!

• How do I cancel my service?

  Our entire team understands the anxiety around canceling your online subscriptions. Your game server subscriptions can be canceled instantly and at any time by following the instructions below:

  1. Login to your Nodecraft account and visit the Billing Overview.

  2. Click on the game server subscription you'd like to cancel.

  3. Find the cancellation page from the tabbed navigation.

  4. Complete the cancellation form.

• Have more questions?

  At Nodecraft, we are on a mission to empower every gamer to run their own customized game servers regardless of technical expertise. Our support staff is highly knowledgeable, always human, and happy to help. If you have any additional questions, please reach out!