This Professional Services Terms of Service (“Agreement”) is an extension of the existing Nodecraft Terms of Service (“Nodecraft TOS”) and applies specifically to the Professional Services offered by Nodecraft, Inc. (“Nodecraft”), also known as “Nodecraft Server Powerups.” By purchasing or utilizing these services, you (“Customer”) agree to be bound by this Agreement in addition to the existing Nodecraft TOS.
1. Definitions
Professional Services: Additional premium services provided by Nodecraft, including but not limited to product configuration and server setup assistance.
Nodecraft Server Powerups: The branded name for Nodecraft’s Professional Services offerings.
Customer: The individual or entity purchasing and utilizing Nodecraft’s services.
Mods, Plugins, UGC: Third-party or user-generated content that can be added to game servers to enhance functionality or gameplay.
2. Incorporation of Existing Terms
Except as modified herein, all terms and conditions of the existing Nodecraft TOS are incorporated by reference and shall apply to the Professional Services provided under this Agreement. In the event of any conflict between this Agreement and the Nodecraft TOS, the terms of this Agreement shall prevail with respect to the Professional Services.
3. Service Guidelines
Initiation of Services: Services will commence only after full payment is received and the Customer has completed all required forms and instructions provided via email.
Scope of Services: Each one-time purchase is limited to a single service operated by Nodecraft. Additional services require separate purchases.
Content Limitations: Services are subject to limitations outlined in the selected plan regarding mods, plugins, or UGC. Nodecraft reserves the right to require additional purchases or charges for requests that exceed these limitations or the scope of work as described by the Powerup.
Completion Timeline: Services are typically completed within 3-5 business days, excluding holidays or periods when Nodecraft’s support team is unavailable. Any major or significant delays outside of this timeframe may be compensated with server credit, which holds no monetary value.
Minor Changes: The Customer may request minor adjustments within 48 hours of service completion. Please note that any substantial or material changes made by the Customer will void this request window.
Backup and Restoration: Nodecraft will create a backup of your server after services are completed. If the server configuration is destroyed or deleted, it can be restored from this backup. If this backup is deleted, the services will not be repeated free of charge.
4. Limitations and Restrictions
Acceptable Use: Nodecraft will not provide services that violate laws, risk harm to its business or platform, or cause moral discomfort to its staff. Nodecraft holds the sole discretion to refuse such services.
Premium Content Handling: The Customer must purchase any premium mods, plugins, or UGC. Proof of purchase is required for Nodecraft to handle or configure such content.
Exclusions: Professional Services do not include tasks requiring creative authorship, including but not limited to:
Creative Writing: Naming or branding in-game content.
Gameplay Writing: Writing or configuring quests.
Graphics Design: Designing banners or icons for your server.
Software Development: Developing custom mods or plugins.
Service Time Limit: Services are limited to operationally reasonable requests that can be completed within two (2) hours. Requests exceeding this duration may require a custom service plan at an additional cost.
Unused Services: Services not fully utilized, instructions not followed, or forms not completed within forty-five (45) days from purchase will be considered fulfilled and are not eligible for any refund.
Non-Transferability: Services cannot be transferred or replicated to any other customer.
5. Additional Services and Charges
Any services requested outside of the original scope of work may be provided at a cost of $25 per hour. Nodecraft will provide an estimate and request payment for additional work. Once approved and paid for, the services will be completed.
6. Payment Terms
Full payment is required before the initiation of any Professional Services. No services can begin before payment is completed.
7. Refund Policy
No Refunds: Nodecraft does not offer refunds for services fulfilled or completed.
Service Confirmation: Upon completion of services, Nodecraft will request your confirmation that the services are rendered to your satisfaction within the guidelines of this Agreement. If the Customer fails to confirm their satisfaction within fourteen (14) days, the services will be considered satisfactorily completed.
8. Indemnification and Liability
Indemnification: The Customer agrees to indemnify and hold harmless Nodecraft, its affiliates, and staff from any claims, damages, or liabilities arising from the use of the Professional Services, in accordance with Section VIII of the Nodecraft TOS.
Limitation of Liability: Nodecraft’s liability is limited as outlined in Section X of the Nodecraft TOS. The maximum aggregate liability of Nodecraft under this Agreement shall not exceed the amount paid by the Customer for the specific Professional Service rendered.
9. Data Privacy
Customer Data: The Customer retains ownership of all passwords, secrets, and proprietary information provided to Nodecraft. Nodecraft will handle such data in accordance with its existing Privacy Policy and Section XII of the Nodecraft TOS.
No Guarantee of Privacy: Due to the nature of configurations and similarities across services, Nodecraft cannot guarantee absolute privacy or confidentiality.
10. Governing Law and Disputes
Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.
Dispute Resolution: Any disputes arising out of or relating to this Agreement shall be resolved in accordance with Section XVII of the Nodecraft TOS.
11. Modifications
Amendments: Nodecraft reserves the right to revise, amend, or modify this Agreement at any time and in any manner, as stated in the Nodecraft TOS.
12. Entire Agreement
Integration: This Agreement, together with the existing Nodecraft TOS, constitutes the entire agreement between the parties concerning the Professional Services and supersedes all prior agreements and understandings.